Frequently Asked Questions
Q: How does online counseling actually work?
A: Online counseling is a form of mental health support delivered through video, phone, or text. You connect with a licensed therapist from wherever you are, typically on a regular schedule. Sessions are confidential and structured similarly to in-person appointments.
Q: Is online counseling as effective as in-person therapy?
A: Research generally supports that online counseling can be as effective as in-person therapy for many common concerns. The quality of the therapeutic relationship and consistency of attendance tend to matter more than the format.
Q: Is online counseling confidential?
A: Yes. Licensed mental health professionals are legally and ethically bound to protect your confidentiality. There are specific exceptions — for example, if there is imminent risk of harm — but day-to-day session content is private.
Q: What kinds of issues can online counseling help with?
A: Online counseling is commonly used for stress, anxiety, depression, burnout, life transitions, relationship concerns, grief, and general mental health support. It is not appropriate for all situations — people in acute crisis or with certain clinical needs may require in-person or intensive care.
Q: How is online counseling different from in-person therapy?
A: The core process is the same: a scheduled appointment with a licensed therapist focused on your concerns. The main differences are logistical — you attend from a location of your choice, no commute, and it’s often easier to fit into a busy schedule.
MultiGen Mental Health is not yet providing counseling services. Join our waitlist to be notified when we open. If you are in crisis, please call or text 988 (Suicide & Crisis Lifeline).